Inspections & Quality Controls
A Brave New World for Quality
Last month I wrote about the future of our industry. I argued that a new millennium demanded a new definition of quality. The economic world
Playing Monopoly
Remember when you were a kid and playing Monopoly was a fun way to pass the time? I recently had the opportunity to play monopoly ...
Quality Apathy
I’ve written extensively in the last year about the state of quality today. I’ve recounted my customer service horror stories from Wal-Mart, Target, AT&T and ...
Curmudgeon School
Welcome students to the new session of Curmudgeon School! I am delighted you could join me for today’s lesson. Today we are going to have ...
The Customer Should Have Known Better
In last month’s column I ran a quiz with some fairly typical everyday quality scenarios. I presented 10 situations and asked if the experience was ...
Stellar Customer Service
As you may already know, I have little tolerance for poor customer service. In fact, I've been burned so many times that when I do ...
Unrealistic/Undefined Customer Requirements?
The post below from Joe Gliksman is representative of a number of posts I've received about my Curmudgeon School post:I think you missed a key ...
Let's Blame China!
Here's two interesting headlines on the homepage of American Society for Quality's Web site today:Dell’s Recall Sparks Worry About Foreign Manufacturing QualityU.S. Automakers Closing Quality ...
Toyota Takes Action to Improve Quality
Here's an interesting story from Yahoo about an automaker taking steps to deal with its quality problems:Toyota May Delay Some New ModelsOYAMA, Japan - Toyota ...
Blog New World
It’s been more than a year since I started this blog. Pretty impressive for a guy who didn’t even know what a blog was until ...
Related Links: Inspections & Quality Controls in China, QC Asia, Factory Audits & Products Evaluation