Vivvo CMS 4.0 http://www.nyuview.com/ amp;copy;2007 Spoonlabs d.o.o. http://www.nyuview.com/files.php?file= http://www.nyuview.com/ http://www.nyuview.com/inspections_quality_controls/a_brave_new_world_for_quality.html Inspections & Quality Controls Mon, 27 Feb 2006 12:42:00 -0500 Last month I wrote about the future of our industry. I argued that a new millennium demanded a new definition of quality. The economic world http://www.nyuview.com/inspections_quality_controls/playing_monopoly.html Inspections & Quality Controls Wed, 19 Apr 2006 08:05:00 -0400 Remember when you were a kid and playing Monopoly was a fun way to pass the time? I recently had the opportunity to play monopoly http://www.nyuview.com/inspections_quality_controls/quality_apathy.html Inspections & Quality Controls Fri, 28 Apr 2006 10:13:00 -0400 I’ve written extensively in the last year about the state of quality today. I’ve recounted my customer service horror stories from Wal-Mart, Target, AT&T and http://www.nyuview.com/inspections_quality_controls/curmudgeon_school.html Inspections & Quality Controls Mon, 26 Jun 2006 15:27:00 -0400 Welcome students to the new session of Curmudgeon School! I am delighted you could join me for today’s lesson. Today we are going to have http://www.nyuview.com/inspections_quality_controls/the_customer_should_have_known_better.html Inspections & Quality Controls Wed, 26 Jul 2006 09:02:00 -0400 In last month’s column I ran a quiz with some fairly typical everyday quality scenarios. I presented 10 situations and asked if the experience was http://www.nyuview.com/inspections_quality_controls/stellar_customer_service.html Inspections & Quality Controls Wed, 09 Aug 2006 08:30:00 -0400 As you may already know, I have little tolerance for poor customer service. In fact, I've been burned so many times that when I do http://www.nyuview.com/inspections_quality_controls/unrealistic_undefined_customer_requirements.html Inspections & Quality Controls Fri, 18 Aug 2006 10:25:00 -0400 The post below from Joe Gliksman is representative of a number of posts I've received about my Curmudgeon School post:I think you missed a key http://www.nyuview.com/inspections_quality_controls/let_s_blame_china.html Inspections & Quality Controls Mon, 21 Aug 2006 19:02:00 -0400 Here's two interesting headlines on the homepage of American Society for Quality's Web site today:Dell’s Recall Sparks Worry About Foreign Manufacturing QualityU.S. Automakers Closing Quality http://www.nyuview.com/inspections_quality_controls/toyota_takes_action_to_improve_quality.html Inspections & Quality Controls Fri, 25 Aug 2006 07:14:00 -0400 Here's an interesting story from Yahoo about an automaker taking steps to deal with its quality problems:Toyota May Delay Some New ModelsOYAMA, Japan - Toyota http://www.nyuview.com/inspections_quality_controls/blog_new_world.html Inspections & Quality Controls Tue, 05 Sep 2006 10:39:00 -0400 It’s been more than a year since I started this blog. Pretty impressive for a guy who didn’t even know what a blog was until NYU View